FAQs

Q. If I haven't purchased a membership yet, am I still able to contact donors?
A. Your information can only be viewed by Potential Donors if you have an active membership.

Q. Can donors contact and be tested for more than one patient at a time?
A. Yes, donors can be testing for more than one patient at a time.

Q. Can a patient or donor remove their profile?
A. Yes, they can remove their profile at any time.

Q. What happens when a patient or donor removes their profile?
A. All messages that were sent will be removed from the In-Box of the patient or donor that they were sent to.

Q. Why is it that I got an e-mail that stated I had a message in my In-Box, but it was not there when I went to see it?
A. Either the patient or donor retracted the message or removed their profile.

Q. Can MatchingDonors.com retrieve this message?

A. Sorry, no we can't.

Q. Can a patient finance their membership?

A. Yes, a patient can apply for financing of a $595 lifetime membership. You will need to call MatchingDonors.com at 781-821-2204 Ext. 5 or 800-385-0422 ext. 5. A representative would be happy to help you.

Q. What are your refund policies?
A. You understand that the MatchingDonors.com service will commence as soon as MatchingDonors.com receives and processes your initial payment. You agree that any statutory right to withdraw from the MatchingDonors.com service will be waived as soon as the MatchingDonors.com service commences. If you cancel your MatchingDonors.com account within 3 business days from date of purchase, by a postal mail signed return receipt, MatchingDonors.com will provide a full refund. If however, you cancel your MatchingDonors.com account thereafter you will not be entitled to any refund of fees.

Q. Can a patient search for donors, like a donor can search for patients?
A. Patients can only contact donors that contact them; also patients can contact donors that are in their search agents.

Q. How can I get as many donors as possible?
A. Please follow the instruction on you MatchingDonors.com patient homepage.

Q. Where can I view some news stories about MatchingDonors.com?
A. You can go to http://video.google.com/videosearch?q=matchingdonors  and view stories about MatchingDonors.com on CNN, CBS News, ABC Nightline and other television shows, as well as search the Internet for magazine and newspaper articles.

Q. Does MatchingDonors.com guarantee free airfare?

A. No, Free airfare may be arranged for travel within the United States for testing and surgery, but there are blackout periods and restrictions. We suggest you contact MatchingDonors.com at 800-385-0422 ext #5 as soon as possible to see how we can help you with travel arrangements.

Q. Can I work with donors outside the United States?
A. Patients can only deal with donors within their own country. If you deal with donors outside the United State in any way you will be permanently removed from MatchingDonors.com.

Q. Can I edit my profile after I upload it?
A. Yes, you have the ability to manage, edit, update your profile..

Q. What is a Patient's "Search Agent"?
A. Our search agent will automatically search for new Donors, or Donors that have updated their profile continuously during the day, which meet the keyword criteria you specify. You must sign in to MatchingDonors.com everyday to view these profiles. The organ that you are requesting is automatically put in as a search agent when you sign up. You can make up to 10 additional search agents, be aware though that multiple search agents may get you multiple results with the same donor names.

Q. What is a Donor's "Search Agent"?
A. Our search agent will automatically search for new Patients, or Patients that have updated their profile continuously during the day, which meet the keyword criteria you specify. You must sign in to MatchingDonors.com everyday to view these profiles. The organ that you are requesting to donate is automatically put in as a search agent when you sign up. You can make up to 10 additional search agents, be aware though that multiple search agents may get you multiple results with the same donor names.

Q. Can I pay or request to be paid for an organ?
A. NO. It is absolutely against the law to have any financial benefit from organ donation. If you are paid, or request to be paid, for any transplant you will be prosecuted to the full extent of the law. Violators of this criminal prohibition can be subject to $50,000 fines and/or five years of imprisonment. Our terms allow us to give all of your personal, contact and tracking information to the FBI without your permission if you violate this prohibition.

Q. Can MatchingDonors.com remove my profile or suspend my profile?

A. Yes, MatchingDonors.com reserves the right to remove or suspend any patient or donor's profile at any time for any reason.

Q. What if my hospital does not accept donors from MatchingDonors.com?
A. Many hospitals do; it may be worth your while to find another hospital if your hospital does not accept us.

Q. Why can I see some of the same potential donors some weeks in my search agents?

A. Because, like the patient search agents, if a donor updates their profile the system will see them as a new or updated profile and will again send them out.

Q. How can I find out what my blood type is?
A. You can contact your doctor, or you can donate blood and they will tell you.

Q. Who is compatible with my blood type?

A. Please read the blood type table below to find who you are compatible with:

Kidney donors must have a compatible blood type with the recipient. In living donation, the following blood types are compatible:

• Donors with blood type A... can donate to recipients with blood types A and AB
• Donors with blood type B... can donate to recipients with blood types B and AB
• Donors with blood type AB... can donate to recipients with blood type AB only
• Donors with blood type O... can donate to recipients with blood types A, B, AB and O (O is the universal donor: donors with O blood are compatible with any other blood type)

So,

• Recipients with blood type O... can receive a kidney from blood type O only
• Recipients with blood type A... can receive a kidney from blood types A and O
• Recipients with blood type B... can receive a kidney from blood types B and O
• Recipients with blood type AB... can receive a kidney from blood types A, B, AB and O (AB is the universal recipient: recipients with AB blood are compatible with any other blood type)