Organ Donor, Organ Transplant, Organ Donor Services,

Q. What are your refund policies?
A. REFUND POLICIES
You understand that the MatchingDonors.com service will commence as soon as MatchingDonors.com receives and processes your initial payment. You agree that any statutory right to withdraw from the MatchingDonors.com service will be waived as soon as the MatchingDonors.com service commences. If you cancel your MatchingDonors.com account within 3 business days from date of purchase, by a postal mail signed return receipt, MatchingDonors.com will provide a full refund. If however, you cancel your MatchingDonors.com account thereafter you will not be entitled to any refund of fees.

Q. Can a patient search for donors, like a donor can search for patients?
A. Patients can only contact donors that contact them, also patients can contact donors that are in their search agents.

Q. How can I get as many donors as possible?
A. If you want to get as many donors as possible and to get the most out MatchingDonors.com we suggest that every patient:
1. Update their profile at least twice a week to keep it at the top of the search list, and to get it in front of all the donors search agents at least twice a week.
** This is done by signing into your MatchingDonors.com account, then pressing on the “Edit Patient Profile” button , then update your profile at the very least by changing the date under “Earliest date the Patient can accept organ?” to the ASAP date.
2. Your search agents will be viewable through your patient desktop every day. These are donors that want to be contacted. These may be your best donors. If they have a telephone number call them. If they only have an e-mail address ask them to either call you or give you a telephone number to call them. The most successful patients talk to the donor as quickly as possible by phone-not e-mail.
3. Please answer each donor that contacts you, thanking them for considering you even if they are not a match. Even though they are not a match they may know a donor that may be a match.
4. Call us as early as possible if you need free airfare for testing or surgery.
5. Put in a picture of yourself and your family in your profile.
6. Contact donors immediately by telephone, if they give you a telephone number, and by e-mail.
7. Put as many ways to contact you as possible i.e... telephone, or e-mail.
8. Be realistic, you are dealing with live donors with lives they will need to schedule their testing and surgery around their work and family.
9. Call us at 781-821-2204 to see if we can help you in any way.

Q. Where can I view some news stories about MatchingDonors.com?
A. First please go to http://video.google.com/videosearch?q=matchingdonors and view the recent stories about MatchingDonors.com on CNN, CBS News, ABC NightLine and other television shows and in magazines and newspapers.

Q. Does MatchingDonors.com guarantee free airfare?
A. No, Free airfare may be arranged for travel within the United States for testing and surgery, but there are black out periods. We suggest you contact as soon as possible to see what airlines we know of that currently are offering free airfare for patients and donors.

Q. Can I work with donors outside the United States?
A. We suggest that you only deal with donors living within your own country.

Q. Can I edit my profile after I upload it?
A. You have the ability to Manage, Edit, Update, Archive & Delete Potential Donors as Necessary.

Q. What is a Patient's "Search Agent"?
A. Use this feature to be automatically notified when a new Donor signs up that meets your keyword criteria.
Our search agent will automatically search for new Donors , or Donors that have updated their profile every 15 minutes everyday, which meet the keyword criteria you specify. On Tuesday and on Friday you will be sent an email message which contains the new Donor profiles that are found. The organ that you are requesting is automatically put in as a search agent when you sign up. You can make up to 10 additional search agents, be aware though that multiple search agents may get you multiple e-mails with the same donor names..

Q. What is a Donor's "Search Agent"?
A. Use this feature to be automatically notified when a new Patient signs up that meets your keyword criteria.
Our search agent will automatically search for new Patients, or Patients that have updated their profile, which meet the keyword criteria you specify. On Tuesday and on Friday you will be sent an email message which contains the new Patient profiles that are found. The organ that you are requesting is automatically put in as a search agent when you sign up. You can make up to 10 additional search agents.

Q. Can I pay or request to be paid for an organ?
A. NO.
It is absolutely against the law to have any financial benefit from organ donation. If you are paid, or request to be paid, for any transplant you will be prosecuted to the full extent of the law. Violators of this criminal prohibition can be subject to $50,000 fines and/or five years of imprisonment. Our terms allow us to give all of your personal, contact and tracking information to the FBI without your permission if you violate this prohibition.